Privacy policy

SOVRA

Privacy Policy

Effective Date: April 2025  |  Applies to: sovra.in

— INTRODUCTION

Your privacy matters to us

Sovra ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit sovra.in, how we use it, and your rights as a customer. By using our website or placing an order, you agree to the practices described in this policy.

— INFORMATION WE COLLECT

What we gather when you shop

We collect the following information to process and fulfil your orders:

 

•      Full name and contact number

•      Email address

•      Delivery address and PIN code

•      Payment details — processed securely by our payment gateway partners; we do not store card or UPI credentials

•      Order history and transaction records

•      Browsing and click behaviour on our website (via cookies)

•      Device information and IP address for security and fraud prevention

 

— HOW WE USE YOUR INFORMATION

Why we need your data

•      To confirm, process and deliver your orders

•      To send order confirmations, dispatch notifications and tracking updates

•      To respond to your queries, complaints or exchange requests

•      To improve our website, product range and overall shopping experience

•      To send promotional offers and new arrival updates — only if you have opted in (you may opt out at any time)

•      To prevent fraud and ensure platform security

•      To comply with applicable legal and regulatory requirements

 

— COOKIES

How we use cookies

Our website uses cookies to remember your preferences, keep items in your cart and understand how you interact with our pages. You can manage or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

— DATA SHARING

Who we share your data with

We do not sell, rent or trade your personal information to third parties for marketing purposes. We share your data only where necessary with:

 

•      Courier and logistics partners — to deliver your order

•      Payment gateway providers — to process your payment securely

•      Technology service providers — who help run our website and operations, bound by confidentiality obligations

•      Legal authorities — where required by law or court order

 

— DATA SECURITY

How we protect your information

We use industry-standard SSL encryption on our website and work only with payment partners who comply with PCI-DSS standards. While we take reasonable precautions, no method of internet transmission is 100% secure. We encourage you to contact us immediately if you notice any unauthorised activity on your account.

— YOUR RIGHTS

What you can ask us to do

•      Access a copy of the personal data we hold about you

•      Request correction of any inaccurate or incomplete information

•      Request deletion of your data, subject to any legal obligations we may have

•      Withdraw your consent to marketing communications at any time

 

To exercise any of these rights, email us at support@sovra.in. We will respond within 7 business days.

— CONTACT

Questions about this policy?

Email: support@sovra.in

Website: sovra.in

Response Time: Within 48 business hours

 

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.